This Refund Policy is a template. Please review and customise it to match your actual policy before going live.
Refund Policy
1. Refund Requests
We aim to ensure you are satisfied with our services. If you are not happy with a service you have purchased, you may request a refund within the applicable refund window. Refund eligibility depends on the service type and is determined on a case-by-case basis.
2. How to Request a Refund
To request a refund, please contact us through the Contact page with your account details, the service purchased and the reason for your request. We will review your request and respond as soon as possible.
3. Exclusions
Refunds may not be available for certain services, including services already fully delivered, domain registrations, or work completed on your behalf. Specific terms apply to each service.
4. Processing
Approved refunds are processed using the original payment method and may take several business days to appear, depending on your payment provider.